How to Receive Shipments

When the delivery truck arrives at your property with your shipment, follow these steps:

Most shipments are delivered to a residence with lift gate service. (This should be noted on your invoice. Call us if you have doubt). This means that the driver will take your shipment off of the truck with a lift gate and place it on your driveway/the ground.

The driver will give you a delivery slip to sign. DO NOT SIGN, yet.

Inspect your shipment. Look at the outside of the box. Is the box damaged? Open the inside of the box. Is your trike damaged? Please be as thorough as you can be. The driver will not give you a lot of time.

If there is any damage to the box or trike, MAKE NOTE of it on the delivery slip. Be as specific as you can. If there is a hole in the box, mention the size and location. Pictures are a great help.

If there is any damage to the trike, there are basically two scenarios. Either there is minor damage or there is major damage. Let’s say your trike is delivered. Everything looks fine. Except you ordered fenders and one of the fenders is bent. In this situation, it would be best to note this on the delivery slip and accept the shipment. We can easily send you a new fender (of course at no extra charge). On the other hand, if the top of the box is crushed and the top tube of the frame is gouged along with other problems, then REFUSE SHIPMENT. If there is damage, and you are not sure what to do, call us for advice.

Once you have inspected your shipment. Then sign the delivery slip. Again, mark the delivery slip with any concerns before you sign. If you sign the delivery slip without any comments, then you are signing the delivery as “CLEAR”.

The driver will give you a copy of the delivery slip.

Please save all of the packaging, until you know you are satisfied with your order.

From: www.industrialbicycles.com

24308 Michigan Ave

Dearborn, Mi. 48124

Phone (313) 561-2560

Email info@industrialbicycles.com